HugoSara may charge shipping on orders with certain criteria. HugoSara will ship all orders by way of a recognized carrier and will send notification when your order has shipped. Customers are responsible for coordinating and accepting delivery from the carrier, which may require a signature. Any shipping dates provided to you by HugoSara shall be considered estimates for reference and not a guarantee or
commitment from HugoSara that your order will be delivered on a given date. Once it has been shipped, the delivery of your order may be affected by conditions beyond HugoSara's control. Therefore HugoSara cannot be held liable for late deliveries. If you are ordering garments from HugoSara for a special event or require them by a specific date, we encourage you to submit your order at least 30 days in advance of that date.
GIFT CARDS AND CREDITS
No discounts, promotions, and/or coupons may be used in the purchase of a Gift Card. However, Gift Cards may be used in combination with discounts, promotions, and/or coupons in purchasing items from HugoSara. Gift Cards may only be used to purchase items in the currency in which the Gift Cards were bought (i.e. a INR Gift Card can only be spent at any of our HugoSara Stores that make transactions in INR). Though Gift Cards may qualify for free shipping, their purchase shall not count toward any free shipping threshold. All other HugoSara shipping policies apply to the shipping of Gift Cards. HugoSara is not responsible for lost or stolen Gift Cards, Gift Cards with incorrect information, or for the use of a Gift Card without your permission. Gift Cards are non-refundable, non-transferrable, and non-negotiable. Gift Cards may not be applied to previous orders and are not redeemable for cash or any other benefit or use not authorized by HugoSara (except where required by law).
HugoSara reserves the right to issue any credit in the form of a Gift Card, including in cases of price adjustment, order cancelation or other events. In such a circumstance, all Terms will apply to it, like a regular Gift Card.
ALTERATIONS | OVERVIEW
HugoSara strives to provide the best made-to-measure shopping experience possible for all our customers. Should any of your HugoSara garments require alterations the below options are available to you. Please notify us of needed alterations by contacting Customer Service or booking an appointment for a home-visit within 7 days of receiving your order. You will not be eligible for any alterations after the 7 days self-trial period.
ALTERATIONS | EXPANDED
All HugoSara garments are made to your unique measurements and customizations. They may require adjustments that we can address via alterations. Once your order is received, you can begin the alteration’s process by booking a home-visit alteration. During the appointment, our staff will guide you through the process and take care of any alterations required for your order. They will then update your measurement profile on your account.
We offer one free alteration, but reserve the right to charge for any alteration appointment at our sole discretion. In the free alteration appointment, we agree only to changes that our staff deem suitable for any specific garment. We reserve right to refuse, at our sole discretion, any changes with regards to style, fit or customization of any clothing. Please contact the Customer Service Team with any questions regarding alterations.
If there's any issue related to the quality or fabrication of your garments, please contact our Customer Service Team within 7 days after receiving your order for assistance. Please note that we do not offer refunds, as fabric for each of your made to measure garments is cut based on your measurements and customizations. We have a 100% fit guarantee. Please contact us within 7 days of receiving your order to book a no-charge alteration visit. We can make any adjustments that are needed to fit the garment. In order to make best use of everyone's time, please explain as clearly as possible to our staff member the issues you are facing with the fitting.